Eli Trailz

Refund and Returns Policy

Return and Refund Policy

At Eli Trailz, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund and Returns Policy below.

1. Eligibility for Returns

You may return items within [30 days] from the date of delivery, provided they meet the following conditions:

  • Items must be unused and in their original packaging.
  • All tags, accessories, and documentation must be included.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] to inform us of your return.
  2. Provide Details: Include your order number and a brief description of the reason for the return.
  3. Receive Instructions: We will provide you with instructions on how to return the item.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Cash on Delivery: Refunds will be issued in cash at the time of item pickup or as otherwise agreed upon.

4. Exchanges

If you wish to exchange an item for a different size or model, please follow the return process outlined above. Once we receive your returned item, we will assist you with placing a new order.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

6. Shipping Costs

  • Return Shipping: You will be responsible for the shipping costs for returning items unless the return is due to a defect or error on our part.
  • Original Shipping Fees: Original shipping fees are non-refundable.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest return and refund information.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected].